Shutting down an online casino account is a major decision, and we realize that https://aphrodite-be.eu/fr-be/legal-and-affiliates. At Aphrodite Casino, we work to keep the closure process straightforward and fair for our Belgian users. This page includes both voluntary closures and those we start, what becomes of your funds and bonuses, and how our affiliate programme functions under Belgian regulations. We present the steps we take and the legal rationale behind them. View this as a hands-on guide, not formal legal guidance. If your situation is specific, contact our support team before you proceed. We review these procedures regularly.
If you’re in Belgium and want to close your Aphrodite Casino account, you can do it anytime by contacting support or using the self-service options in your settings. We verify your identity to block unauthorised requests. Once that check is successful, we block your login and halt all promotional messages. Your real-money balance remains withdrawable after the closure, subject to the usual checks. We aim to wrap up voluntary closures within two business days. Active bonuses and unfinished wagering could be forfeited, and we clarify that before you confirm. We manage every request fairly and never charge a closure fee. A confirmation email is sent to your inbox once the account is shut.
Closing your account does not mean losing legitimate funds. We return real-money balances after AML and identity verification, using the original payment method where feasible. If that method is not accessible, we may ask for alternative verified bank details. We don’t charge a separate closure fee, though standard withdrawal fees can still apply. Active bonuses, free spins, and unfinished wagering requirements are generally surrendered at the point of closure. Pending withdrawals keep moving through the normal approval process unless a payment dispute is open. We retain a full financial log for every closed account, which helps clarify any disputes later.
We keep certain personal and financial data after closure to meet Belgian anti-money laundering, tax, and dispute resolution obligations. Retention periods follow applicable law and our internal schedule. After that period closes, we erase or anonymise the information. You can obtain a copy of your transaction history or closure confirmation by contacting support and verifying your identity. We don’t use closed-account data for marketing without separate consent. For GDPR matters, Belgian users can also contact the Belgian Data Protection Authority, but we advise reaching out to us directly first. We process all data requests promptly and securely.
Our affiliate programme runs under strict Belgian advertising and gambling rules. Affiliates shall use only approved Aphrodite Casino materials, designate all content as 18+, steer clear of misleading claims, and never target self-excluded users. We oversee affiliate activity and may halt or conclude relationships for non-compliance. Terminating an affiliate agreement is distinct from shutting down a player account. When an affiliate agreement terminates, we insist on immediate removal of our brand materials and links. Outstanding commissions get paid after final verification and fraud adjustments. This setup safeguards Belgian players and keeps our programme honest. We record every affiliate decision.
Aphrodite Casino may close an account without you asking if we identify potential fraud, a terms breach, a identity verification failure, or a lawful order from Belgian authorities. We act only after an internal assessment and always notify you by email. Funds you’re legally entitled to withdraw are refunded after compliance reviews. In grave cases, like money laundering activities or fraud, we might freeze funds and inform the relevant Belgian authority. This step is rare and we keep it proportionate. We note the reason within the company but only reveal what the law allows. We also follow decisions taken by the national exclusion register.
Aphrodite Casino handles account closure for Belgian users as a structured, fair process. You can close your account on your own terms, and we only close it for established legal or contractual reasons. Real-money balances are returned to you after proper checks, while bonuses may be surrendered. Affiliates must follow strict Belgian advertising standards and remove our materials after termination. Data retention persists only as long as the law requires. If you’re thinking about closure, start in your account settings or contact support. We’re here to help if questions arise.
You can send a closure request through your account settings or by contacting support from your registered email address. We authenticate your identity to block unauthorised changes. Once verified, we deactivate the account and send a confirmation email. Most voluntary closures conclude within two business days. If identity checks are required, it might take a little longer, but we update you posted at each step.
No. A legitimate real-money balance stays yours. We refund funds after anti-money laundering and identity checks. If the original payment method is unavailable, we ask for alternative verified bank details. Active bonuses or pending rewards may be cancelled, but your cash balance is not. Small amounts below the minimum withdrawal threshold may necessitate a manual review.
Yes, in limited circumstances. We may close an account if we discover suspected fraud, breach of terms, identity verification failure, or a lawful instruction from Belgian authorities. We only do this after an internal review. We notify you by email and remit any funds you’re legally entitled to withdraw. In serious cases, authorities may require us to freeze funds temporarily.
Voluntary closures usually are completed within two business days. If verification is needed, it may take a few extra days, but we aim to avoid unnecessary delay. Pending withdrawals or payment disputes can also affect the timeline. We send a confirmation email once the account is fully closed. If you haven’t received confirmation after three business days, reach out to support.
Active bonuses, free spins, and unfinished wagering requirements are generally lost when an account is closed voluntarily. We clarify this before final closure so you can choose whether to finish wagering first. Real-money balances are handled separately and are not used to recover bonus value. This is standard practice to prevent closure being used to bypass bonus terms.
No. Player accounts and affiliate accounts are separate. Closing your player account does not automatically end an affiliate agreement, and ending an affiliate account does not close your player account. If you’re involved in both, you need to handle each relationship separately. We apply the same Belgian legal standards to both, but the procedures and support contacts vary.
We keep personal and financial data for as long as Belgian anti-money laundering, tax, and dispute resolution rules necessitate. After that period, we erase or anonymize the information. You can request a copy of your data during retention by contacting privacy support and completing identity verification. We do not use closed-account data for marketing without separate consent.
